Privacy Policy

BendShape’s Privacy Policy

This Internet Privacy Policy (“Privacy Policy”) details how BendShape Mask, LLC, a Delaware limited liability company (“BendShape”) handles information collected through its Website. As used herein, the term “Website” includes www.bendshapemask.com and www.bendshapemask.com, and any other web pages which relate to BendShape™ products and are operated or hosted by or on behalf of BendShape. To contact BendShape regarding this Privacy Policy you can write to: ATTN: Legal Department at 2 Manhattanville Road, Suite 103, Purchase, NY 10577, or by email at support@bendshapemask.com. To contact the BendShape customer service department about issues relating to BendShape products you can email support@bendshapemask.com. 

By visiting the Website, you acknowledge and agree to the practices described in this Privacy Policy and to BendShape’s Terms and Conditions of Use which can be found here.

BendShape values individual privacy and wants to give its website visitors the opportunity to know what information BendShape collects about them and how they can limit the use of personally-identifiable information beyond the purposes for which they first provided it. Maintaining the privacy of your personal information is of utmost importance to BendShape. In order to provide services to you, BendShape must maintain certain information about you that is collected from forms that you complete, transactions that you conduct, communications with BendShape and its affiliates, and information BendShape receives from third parties.

It is BendShape’s policy not to disclose your personal information to unaffiliated third parties except as required or permitted by law, as requested by you, or as follows:  in response to a subpoena, to prevent fraud, to comply with inquiries from government agencies or other regulators, to protect BendShape’s rights or property, including without limitation in the event of a transfer of control of BendShape or BendShape product-related assets, to third parties that service your account or that perform services on BendShape’s behalf, for other legal purposes, or during emergencies when safety is at risk.

BendShape reserves the right to revise this Privacy Policy at any time and from time to time. Therefore, you should check this Privacy Policy regularly to see if there have been any changes.

Data We Collect & How We Use It

Personally Identifiable Information

BendShape collects your email address if you communicate with BendShape by email, as well as other information that you might supply voluntarily, such as survey information. BendShape may use this information to respond to an email or other inquiry or request, to help improve the Website and its services, to customize your experience on the Website, or to send updates or notices about the BendShape organization and the products it offers that BendShape believes may be of interest to you.  BendShape reserves the right to combine your information with other generally or publicly available information to help identify visitors' preferences or interests.  BendShape may provide information that identifies you to companies that assist us in these activities, such as helping us fulfill your request for a product, service or information.

Purchase Information

When you make a purchase from BendShape, BendShape will require your billing and shipping address, telephone number, and payment method information to fulfill your order. BendShape also collects sales information, such as the items purchased and the order amount.

Children's Privacy

The Website is intended for adults.  BendShape does not knowingly collect personal information from children under the age of 13.  If BendShape obtains knowledge that it has personally identifiable information about a child under 13 in retrievable form in its files, BendShape will delete that information from its regular email and data storage systems. Information may be retained in BendShape’s information backup and disaster recovery systems after it is deleted from its regular email and data storage systems. BendShape’s information backup and disaster recovery systems are not generally available to BendShape’s employees, but can be accessed by BendShape’s legal and IT personnel.

Cookies & Computer-Related Information

Cookies are used in the Website system administration and analytics, e.g., to keep track of movement of an individual user from one screen to another, to see which areas and features of the Website are popular, and to count visits. BendShape uses this information to detect and resolve website problems, to assist with customer support, and generally improve the user experience. BendShape does not collect any personally identifiable information about site visitors in this process. 

The Website automatically collects information from your computer and navigation patterns when you visit, including your Internet Protocol (IP) address, the computer's operating system, the type of browser you use, and the specific web pages visited during your connection.  The Website may also track data such as the total number of visits to the Website and the number of visitors to each page of the Website.

BendShape may use collected information, in aggregate form, for system maintenance and to better understand how visitors use the Website and services, and so that it can make the Website better.  BendShape may also share statistical or demographic information in aggregate form with third parties for marketing or research purposes.  This aggregate data will not contain any information that personally identifies you.

How You Can Control & Update Data about You

BendShape wants to be sure that it keeps only the most accurate and up-to-date information about you in its records. Therefore, whenever you believe that your contact information needs to be updated, you can email BendShape at support@bendshapemask.com to correct or update your contact information.

You may choose at any time to remove your name, phone numbers, and postal and email addresses from the lists BendShape uses to send notices or updates and elect not to receive correspondence from BendShape by emailing support@bendshapemask.com.

Other Internet sites you visit - including those linked from BendShape websites - may have their own privacy policies or no policy at all.  Other websites might use personal information differently than BendShape’s policy permits.  BendShape strongly encourages you to review the privacy policies of any site before providing personal information.

Data Integrity & Security

BendShape uses technology to keep information you provide secure.  BendShape also has in place privacy protection control contractual obligations with its vendors designed to ensure that personal data is protected from unauthorized access or disclosure.  All BendShape employees must abide by BendShape's Privacy Policy.  Only authorized employees are permitted to have access to personally-identifiable data about Website visitors, and such access is limited to what is reasonably needed to perform an employee's responsibilities, such as providing updates or notices or customer service.  Employees who violate BendShape’s privacy policies are subject to disciplinary action, up to and including termination.

This Privacy Policy is effective as of January 1, 2021 for all orders placed after January 1, 2021.